The place where fashion lives

Help Centre / F.A.Q.

Browse F.A.Q. Topics

Change Personal Details

  • How can I change my personal details?
    Simply log in to your Ukclothesstore.co.uk account and select 'Change Personal Details'.

Delivery

  • What delivery options are available on Ukclothesstore.co.uk?
    Our UK delivery options are as follows:
    • Standard delivery costs £2.95 and will be delivered in 5-7 working days.
    • Next day delivery (Monday - Friday excluding footwear) costs £5.95 and will be delivered the next working day.* *we are able to offer express delivery, subject to payment authorisation, to certain U.K postcodes for orders placed before 1pm, (Monday - Friday). Orders placed after 1pm on Friday and during the sale period, will be delivered in 2 - 3 days.
    • Saturday delivery (Monday - Friday excluding footwear) costs £15.95 and will be delivered the next Saturday.** **we are able to offer Saturday delivery, subject to payment authorisation, to certain U.K postcodes for orders placed before 1pm, (Monday - Friday). Orders placed after 1pm on a Friday will be dispatched the next Saturday.
    • Unfortunately we do not offer a Same Day delivery service at this time.
  • Where do you deliver to?
    Wehustle.co.uk delivers throughout the UK and to the following overseas destinations: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates and the United States of America.

Do I need to register?

  • Do I need to register with Ukclothesstore.co.uk in order to place an order?
    You do not need to register with Ukclothesstore.co.uk to make a purchase from our site. However, there are many benefits of becoming a registered customer, including faster checkout and weekly emails with updates, offers and promotions.

How can I register?

  • How can I register with Ukclothesstore.co.uk?
    To register for a Ukclothesstore.co.uk account, please select the 'Register' option at the top of the homepage.

International Orders

  • Can I change the delivery address?
    Unfortunately we are unable to amend delivery details once your order has been placed. It is therefore very important that you check all the order details are correct before completing your transaction.
  • How long do International orders take?
    Orders going outside the UK can take upto 14 working days for delivery.

Not Going to Be home to sign for delivery

  • What happens if I am not in when the parcel arrives?
    If the delivery attempt is unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot.
  • I’ve seen something on Ukclothesstore.co.uk but it’s no longer available. How can I find it?
    Try using our quick search function at the top of each page to locate your product. If the product is no longer available on Ukclothesstore.co.uk it may be that product is no longer in stock. Contact our Customer Services Team via email on [email protected] for further information.
  • How do I search for a product?
    Finding what you need at Ukclothesstore.co.uk couldn't be easier. Simply enter the name into the quick search function at the top of the page.

Returns

  • How long does a return take?
    We aim to process your returned parcel within 48 hours upon receipt. Although we may process your refund within 48 hours, the amount may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank do this for you.
  • How do I return something for an exchange or refund?
    You do not need to inform us if you wish to return your goods. Simply send your parcel to our return address: UK Clothes Store Unit 000 Kingspark Business Centre Kingston Upon Thames KT3 3ST United Kingdom
  • What is the Ukclothesstore.co.uk returns policy?
    Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods. Please ensure you return you return the goods to us in their original packaging as the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. Please see our terms and conditions for our full returns policy.

Your Account

  • How do I login / sign out to my Ukclothesstore.co.uk account?
    If you wish to log in to your account select the 'Sign In' option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the 'Sign Out' option at the top of the homepage.
  • PageBuilder Question One?
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse viverra mauris eget tortor imperdiet vehicula. Proin egestas diam ac mauris molestie hendrerit. Quisque nec nisi tortor. Etiam at mauris sit amet magna suscipit hend merit non sed ligula. Vivamus purus odio, mollis ut sagittis vel, feugiat et nulla. Proin egestas diam ac mauris molestie hendrerit. Quisque nec nisi tortor. Etiam at mauris sit amet magna suscipit hendrerit non sed ligula. Vivamus purus odio, mollis ut sagittis vel, feugiat et nulla. Aenean id felis sed ligula volutpat consectetur. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent eu lacus diam. Vestibulum ut sem odio, eu sollicitudin tellus. Sed varius pellentesque dignissim. Cras in sapien orci. Morbi at ligula dui, eget laoreet risus. Suspendisse luctus purus in dolor tempor ac lobortis turpis sagittis. Sed varius pellentesque dignissim.
  • What should I do if I have forgotten my password?
    You can request that we reset your password and send you a new one. This option is available on the 'Sign In' page.

Your Order

  • How do I cancel/change an order?
    If you wish to cancel your order placed online, please contact our Ukclothesstore.co.uk Customer Services Team: [email protected]
    • Calling +44 (0)207 123 4567 (UK only/local rate number for BT users only. As mobile and other network/international call charges may vary, please refer to your service provider for more details). Lines are open Monday to Friday 10.00am - 6.00pm (GMT) (closed Saturdays, Sundays and Bank holidays).
    • Forwarding your acknowledgement email to us at [email protected] stating your intention to cancel the order.
    • Writing to: UK Clothes Store, Unit 000 Kingspark Business Centre KT3 3ST United Kingdom
    It may not always be possible to stop an order from being dispatched, as we endeavor to process orders immediately. If your order has already been dispatched, please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the Paypal Transaction ID number and date the order was placed to hand. After this time we are unable to amend your order as we endeavor to process orders immediately. Therefore we would request that you return the goods once they have been delivered. For further information, please see our terms and conditions.
  • How do I track my order?
    You are able to track your parcel online by simply logging on to your Ukclothesstore.co.uk account and selecting 'Order History'.
  • How do I know if my order has been received?
    After placing an order with Ukclothesstore.co.uk you will be sent an email to from us and Pay-Pal (our merchants) to let you know that we have received your order.